This is where you Start - at the Beginning… where else? You have a great team who you think just need a little direction and understand the importance of Good Service to bring back Customers time and time again! Ideal for larger team meetings featuring a broad cross-section with both experienced and new recruits not familiar with hospitality sharing their insights.

Start Your Engines… Switch Ignition On & Let’s Get You and Your Staff into the Driver’s Seat!! To assist their “Drive to being Part of the Business”, it’s important that your front line understand the importance of capital investment in assets for the venue but also investment in staff (time & money)...

We C.A.R.E. about Customers… CUSTOMERS ALL RATE EQUALLY or Do They?? Supervisors and front line personnel alike will get to appreciate a different aspect of understanding how their customers tick!! They will be exposed to understanding the Emotional State of Customer Interaction and the Customer Experience. They will participate in ‘REAL PLAY’ exercises with the facilitator and be encouraged to ‘Be in the Moment’ and not be judged for their acting ability as like ‘ROLE PLAY’…

This workshop is offered as the final in a series of Customer Service Workshops for Supervisors and all Staff who come into contact with patrons in any area of the venue but with particular emphasis on taking a proactive approach to greet, meet, seat and treat the Customer with high level attention.

And we must not forget our First Point-of-Call, our Front-line Ambassadors for the Business who at times get overlooked and yet can be the most powerful influence for Positive Connection with our Customers. This specialist workshop combines an Understanding of the Role of Reception and the Day-to-Day Pressures associated with ‘Multi-Tasking’ to assist in the effective administration of Business As Usual (BAU) activities at your venue.

Unlock Your Market Potential

This Leader’s Seminar looks at how your Venue’s Key Staff play a pivotal role in contributing to maintaining a strong healthy business. Designed for easy understanding – You and your Management Team will learn how to open the many doors to an ‘improved bottom line’ with 5 Keys* to Operational Success...

Look, Listen, Learn & Lock It In!

This workshop seminar looks at Leadership and the qualities that make for a Good Leader in your Business. Ideally suited for Positive Personnel but also for those earmarked for higher level roles in Your Business.

Leadership Qualities vs The Qualities of Leadership

This has been well received by those Venues who seek to TAKE THE CHALLENGE.

It is a two (2) by 2.5+ Hour Workshop divided into a session before and after Lunch (It therefore allows for delegates to gather as a Team and strengthen their bond as contributors who have a stake in the business).